Frequently asked questions.

Not necessarily. Most vendors start as individuals, and you only need a registered business once your revenue passes the $30K CAD threshold. Below that, we simply need your purchase receipts uploaded with each deal. (There is no W-9 in Canada — that is a US form.)

Government-issued photo ID, your payout method information (Interac e-Transfer, EFT, or wire), and a Business Certificate if you are registered. There is no W-9 or other US tax form — we do not use them in Canada.

Canada only for now. The United States is coming soon — we expect to open there within 6–10 months. If you are outside Canada, join our waitlist and we will notify you when your region opens.

Median approval time is under 6 hours during business days, and we cap it at 24 hours. If it takes longer, an operator will personally follow up.

Common causes: expired ID, blurry photo, or a name mismatch. Support will email you within 24 hours with the specific issue and a re-try link.

Our procurement team negotiates directly with major US and Canadian retailers. Every deal we post has a confirmed source, allocation cap, and payout locked in.

Deals appear in your vendor dashboard and Discord. Tap "Claim," pick your quantity, and confirm within 30 seconds. Your reservation holds for 4 hours while you complete the purchase.

Yes. Any personal card is fine. Cashback, points, and rewards are yours to keep — they never affect your payout.

Each deal has a per-vendor cap to keep allocations fair. Tier bonuses unlock higher caps as you build reliability.

We do. Every approved deal comes with a prepaid UPS or FedEx label, fully insured up to declared value.

Yes. You can ship the sealed items with our prepaid label, drop them off in person, or have the retailer dropship them directly to the warehouse address we provide. Whichever route you take, upload your tracking number, order number, and receipt so we can match the shipment to your claim.

Within 72 hours of claim. If a retailer takes longer to fulfill, mark the deal in your dashboard — we adjust the deadline automatically.

File a claim in your dashboard. We handle the carrier paperwork and reimburse your payout once the claim clears (typically 7–10 days).

Never. Ship items sealed and factory-new. Opened or resealed items are rejected on intake.

Once your package scans in at our warehouse, the payout is placed in the queue and is usually paid within 7 days or less.

Interac e-Transfer, EFT, and wire. You can change your method any time in settings.

None on Interac e-Transfer or EFT. Wires under $2,000 incur a $12 wire fee, waived at higher tiers.

Only in cases of confirmed fraud (fake receipts, opened boxes, mismatched items). Genuine mistakes are handled on a case-by-case basis with the vendor.

Every vendor receives an annual earnings summary suitable for T2125 self-employment reporting to the CRA. You can also export your earnings from the dashboard at any time.

Once your revenue passes $30K CAD you are no longer a small supplier and need to register with the CRA. Below that threshold we just need your receipts on file. Your Tax Management page tracks where you stand against the threshold.

No — but we do partner with two accounting firms that offer discounted consultations to Proper vendors. Ask support for details.

Discord ticket, in-dashboard chat, or email support@properbuying.group. Median response time is under 15 minutes during business hours.

Yes. Toggle "Vacation mode" in settings and we'll hold your queue slot for up to 30 days.

Contact support to close your account. Pending payouts are always settled before deactivation.